Reviews
Once again, Scott P has proven to be a knowledgable and honest technician. Glad we bought a silver plan and feel good about having a resource for solutions.
I have used Althoff for many years for my HVAC and when needed, replacement of my water heater. Always fairly priced, excellent service and have never been disappointed!
My heater stopped working in the middle of the night during our most recent cold spell. When I called the 24 hour hotline, the phone was answered quickly and I received excellent service within a couple hours after my initial call. The technician was courteous of a sleeping household, since it was 3:30am, and fixed the issue quickly and quietly. Great service!!
Even with the very bad weather they managed to send a very capable service man. He came with the parts he needed and we were back with heat in no time. What a relief to have such great service.
I filled out their online service request form one morning around 8:30 or 9:00am on Monday this week for electrical service. Within an hour I had a call from Rachel who told me they could have someone over between 10-12 the same morning. Rachel was very pleasant and great to deal with!
I then received a call from "dispatch" (sorry I don't recall the name) around 10:45am who told me the electrician would be on the way in about 15 minutes. By around 11:15am their technician Dave H. was here. Dave seemed knowledgeable, was very professional, and explained everything about my issue in a way that was easy to understand. Within 15 minutes he had it fixed and good to go.
This was the first time I've used Althoff, and based on this experience I would recommend them to anyone. If all of their employees are as easy to work with as Rachel and Dave, they're doing something right!
Both are well informed courteous and a pleasure to work with . They take their time explaining everything and making sure we understand the work that will be done.